GBG

Rating 3.7 /5.0

This score is based on user ratings and our scenario based testing.
Service Provided By GBG
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GBG

Rating 3.7/5.0

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Overview

GBG

GBG is an exclusive UK-based Identity Proofing Platform that serves the world’s top brands and builds next-level customer relationships. GBG offers a unique set of services: Data Verification, Document Verification, Age Verification, Customer Onboarding, and Fraud Prevention. GBG serves a wide range of industries with over 20000 companies in their portfolio and processed more than 210 million transactions worldwide.

Verification supporting stats
-

documents

38+

Countries

-

Languages

Services provided by GBG

KYC Suite

  • Face Biometric Verification
  • Document Verification
  • Age Verification
  • eID Verification
  • Reusable KYC
  • Video KYC
  • Liveness Detection
  • Perpetual KYC
  • Address Verification

AML

  • AML for Business
  • PEP Screening
  • Watchlists Screening
  • Adverse Media Screening
  • Risk Assessment
  • Fitness & Probity Checks
  • Sanctions Screening
  • On-going Monitoring

Others

  • Know Your Business (KYB)
  • Know Your Transaction (KYT)
  • Payment Fraud Prevention
  • OCR for business
  • ID Number Checks
  • ESign
  • Hardware Scanner Devices
  • Flexible delivery model
  • 2FA Verification
  • On-premises verification
  • NFC Verification
  • Identity Access Management
  • Travel Rule
  • Phone Risk Assessment
  • Email Risk Assessment
  • Regulatory Reports

Our Evaluation

KYCWeb

  • Big reputation for a supplier that all regulator approve
  • Comprises of all AML functionality with NFC verification, OCR, extended support, and 200+ countries.
  • 15-20 seconds processing time with most accurate original and counterfeit document testing. Reports do not mention decline reasons.
  • Easy for the customer to use and low friction.

  • The support seemed to be a bit off as the response time is huge.
  • Meets major security standards but only some compliance standards.
  • Results in live mode were not as good as in demo or as expected prices are mid high level not so flexible vendor for customer needs.
  • The UI is neat but no back-office access was given to test the user experience.
-- This score is based the costumer journey on desktop and mobile phone.
Ease of Use

Industry average: 4.5

-- This score is based on the response time of the customer support in different scenarios .
Quality of Support

Industry average: 3.9

4.33 Based on the response time and accuracy on fraudulent /originals documents from multiple countries
Accuracy Score

Industry average: 3.5

  • Documents Testing
  • 4.8 Accuracy Rating

15-20 seconds processing time with most accurate original and counterfeit document testing. Reports do not mention decline reasons.

Accuracy - Fake Document Testing
100%

  • Accepted - ID Cards
  • Declined - ID Cards
  • UAE
  • Austria
  • Turkey
  • USA
  • France
  • Netherland
  • Spain
  • Germany
  • Poland
  • Italy
Accuracy - Original Document Testing
100%

  • Accepted
  • Not Supported
  • Declined
  • ID Cards
  • Passport
  • License
...

Support

Rating: 3

Comments:

The support seemed to be a bit off as the response time is huge. Once they reach out, they due proper due dilligence before responding.

Meetings

Tool Used For Calling

Microsoft Teams

Response Time

The response is slow. It takes more than a week to get on the initial email. No response if one support guy goes on leave. Also, they were not available on the UK’s public holidays.

Agenda:Meeting agenda was not clear

Scenario 1

Their support is prolonged. We waited more than a week and reached out multiple times, but nobody responded. Then reaching them through the source of IDology, we came to know that their support guy was on leave. They do proper due diligence before the call. Reaches out to the person on LinkedIn and sends them friendly messages.

Compliance Perspective

Comments:Meets major security standards but only some compliance standards.

  • GDPR
  • HIPAA
  • P2DS
  • CCPA
  • TCPA
  • FFIEC
  • ISMS
  • PIPA-BC
  • PIPEDA
  • NACHA
  • SOC 2 Type 1
  • SOC 2 Type 2
  • ISO/IEC 27001
  • ISO/IEC 27018
  • ISO/IEC 27017
  • PII
  • COPPA
  • PSD2
  • PCI DSS
  • ETSI EN 319 411-2
  • BNM EKYC
  • MTL
  • FCA
  • WAS 2.0
  • CIP
  • OFAC
  • MAS
  • FINMA
  • FATF
  • FinCEN
  • FINTRAC PCMLTFA
  • IBeta Certification - Face Liveness
  • Privacy Shield Framework
  • AML Anti-Money Laundering Compliance
  • NIST
  • PAD
  • Security Implementation
  • 2 Factor Authentication
  • VPN, IPSEC
  • AES-256 Encryption
  • AES-256 Encryption
  • TLS/SSL
  • SSO Signup
  • Schedule Audits
  • Auto Logout In Case Of Inactivity
  • Role/Permission Based Users
  • Crypto Compliance
  • FinCEN And FATF-Basedd Crypto Compliance
  • Verification Attributes
  • Custom Verification Flow
  • Behavior Data Monitoring
  • Browser And Geo-Location Tracking
  • Custom Instructions Addition
  • Provided List Of Documents
  • Age Restriction Setting
  • Custom Fuzzy Match Value
  • Ignore Middle Name Mismatch
  • Customize Documents Expiry Months
  • Custom Filed Extraction
  • Country-Based Settings For Front And Back Side Of Document
  • Custom Re-Try Option
  • Detailed Decline Reasons
  • Enhanced Document Settings
  • Verification Data Deletion Option
  • Export CSV/Excel Option
  • Export PDF Option
  • Decline Reason Stats On Dashboard

data retention policy

Rating:4.2

Comments:6 months data retention policy

Data Retention Tenure:

6 Months

Source Link:
Click Here
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Customers

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