GBG

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GBG is an exclusive UK-based Identity Proofing Platform that serves the world’s top brands and builds next-level customer relationships. GBG offers a unique set of services: Data Verification, Document Verification, Age Verification, Customer Onboarding, and Fraud Prevention. GBG serves a wide range of industries with over 20000 companies in their portfolio and processed more than 210 million transactions worldwide.

Industries Served: Identity data verification, Identity document verification, Identity investigation, Know Your customer (KYC), PEPs and Sanctions, Application fraud, Transaction fraud, Address verification & Geocoding

  • Email Address

    [email protected]

  • Location

    Chester, United Kingdom

  • Support

    Availability on call & email support

Verification supporting stats

- Documents
38+ Countries
- Languages

Services provided by GBG

KYC Suite

  • Face Biometric Verification
  • Document Verification
  • Age Verification
  • eID Verification
  • Reusable KYC
  • Video KYC
  • Liveness Detection
  • Perpetual KYC
  • Address Verification

AML

  • AML for Business
  • PEP Screening
  • Watchlists Screening
  • Adverse Media Screening
  • Risk Assessment
  • Fitness & Probity Checks
  • Sanctions Screening
  • On-going Monitoring

Others

  • Know Your Business (KYB)
  • Know Your Transaction (KYT)
  • Payment Fraud Prevention
  • OCR for business
  • ID Number Checks
  • ESign
  • Hardware Scanner Devices
  • Flexible delivery model

  • 2FA Verification
  • On-premises verification
  • NFC Verification
  • Identity Access Management
  • Travel Rule
  • Phone Risk Assessment
  • Email Risk Assessment
  • Regulatory Reports

Our Evaluation

  • Big reputation for a supplier that all regulator approve
  • Comprises of all AML functionality with NFC verification, OCR, extended support, and 200+ countries.
  • 15-20 seconds processing time with most accurate original and counterfeit document testing. Reports do not mention decline reasons.
  • Easy for the customer to use and low friction.
  • The support seemed to be a bit off as the response time is huge.
  • Meets major security standards but only some compliance standards.
  • Results in live mode were not as good as in demo or as expected prices are mid high level not so flexible vendor for customer needs.
  • The UI is neat but no back-office access was given to test the user experience.

Rating
This score is based on user ratings and our scenario based testing.

3.70

Industry average: 4

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This is score based the customer journey on desktop and mobile phone

Ease of Use

Industry average: 4.5

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This score is based on the response time of the customer support in different scenarios

Quality of Support

Industry average: 3.9

4.33
Based on the response time and accuracy on fraudulent/original documents from multiple countries

Accuracy Score

Industry average: 3.5

Customers

Updates from GBG

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  • KYC Journey Testing
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  • Back Office Testing
  • Scenario Based Support Test
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