Jumio
Jumio is another unique eIDV and eKYC service provider offering a distinctive KYX platform. It covers KYC in its entirety and has a sound grip over Identity Verification, Ongoing Monitoring, and serves patients, employees, and customers globally. Jumio has a reputable presence in the compliance circle of Europe, Asia Pacific, Latin America, and North America.
Industries Served: Financial Services, Retail, Travel, Sharing Economy, Gaming, Telcos, Mobility Services, Healthcare, Education
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Email Address
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Location
Palo Alto, California, United States
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Support
Support Portal that Requires Signup
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Socials
Verification supporting stats
5K+
Documents
Documents
235+
Countries
Countries
5
Languages
Languages
Services provided by Jumio
KYC Suite
Face Biometric Verification
- Document Verification
- Age Verification
- eID Verification
Reusable KYC
- Video KYC
- Liveness Detection
- Perpetual KYC
- Address Verification
AML
- AML for Business
- PEP Screening
- Watchlists Screening
- Adverse Media Screening
- Risk Assessment
- Fitness & Probity Checks
- Sanctions Screening
- On-going Monitoring
Others
- Know Your Business (KYB)
- Know Your Transaction (KYT)
- Payment Fraud Prevention
- OCR for business
- ID Number Checks
- ESign
- Hardware Scanner Devices
- Flexible delivery model
- 2FA Verification
- On-premises verification
- NFC Verification
- Identity Access Management
- Travel Rule
- Phone Risk Assessment
- Email Risk Assessment
- Regulatory Reports
Our Evaluation
- 2-4 days response time with adequate product knowledge
- Meets major compliance & security standards and possess major verification attributes.
- Good design followed by clear messaging to assist the user throughout the journey.
- Verification process is quick, providing near real-time results and reducing manual review time, leading to improved efficiency.
- Supports only some major integrations and integration facilities.
- Some features are not very intuitive for the users to understand.
- Strong improvements needed in original document acceptance. Reports do not mention decline reasons.
- Bugs and issues are encountered, including unexpected parameter changes without proper notification, necessitating additional development
- Identity Verification can be sensitive to lighting conditions, sometimes leading to failures even with good lighting, causing inconvenience and potentially affecting the user experience.
- Integrating Jumio into existing processes may require software development support, as it is not a simple plug-and-play integration, adding complexity to the implementation process.
Rating
This score is based on user ratings and our scenario based testing.
This score is based on user ratings and our scenario based testing.
4.2
Industry average: 4
4.5
This is score based the customer journey on desktop and mobile phone
This is score based the customer journey on desktop and mobile phone
Ease of Use
Industry average: 4.5
4.2
This score is based on the response time of the customer support in different scenarios
This score is based on the response time of the customer support in different scenarios
Quality of Support
Industry average: 3.9
3.3
Based on the response time and accuracy on fraudulent/original documents from multiple countries
Based on the response time and accuracy on fraudulent/original documents from multiple countries
Accuracy Score
Industry average: 3.5
Customers
Compliance Certifications
Updates from Jumio
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- KYC Journey Testing
- Response Time and Accuracy
- Back Office Testing
- Scenario Based Support Test
- Integration Options
