IDnow provides one of the most advanced machine-learning technology for its Identity-as-a-Service platform. It verifies the identities in real-time of more than 7 billion people from 193 countries. IDnow has unique solutions including patent-protected video identification and e-signing solutions that help clients save money, improve customer conversion rates and streamline the onboarding process. IDnow is powered by the venture capital investor BayBG.

Industries Served: Fintech, Traditional Banking, Mobility, Gaming, Crypto, Travel, Telecommunication

  • Email Address

    [email protected]

  • Location

    Germany, London, France, UAE

  • Support

    Availability of call & email support

Verification supporting stats

-- Documents
195+ Countries
5+ Languages

Services provided by IDnow

KYC Suite

  • Face Biometric Verification
  • Document Verification
  • Age Verification
  • eID Verification
  • Reusable KYC
  • Video KYC
  • Liveness Detection
  • Perpetual KYC
  • Address Verification


  • AML for Business
  • PEP Screening
  • Watchlists Screening
  • Adverse Media Screening
  • Risk Assessment
  • Fitness & Probity Checks
  • Sanctions Screening
  • On-going Monitoring


  • Know Your Business (KYB)
  • Know Your Transaction (KYT)
  • Payment Fraud Prevention
  • OCR for business
  • ID Number Checks
  • ESign
  • Hardware Scanner Devices
  • Flexible delivery model

  • 2FA Verification
  • On-premises verification
  • NFC Verification
  • Identity Access Management
  • Travel Rule
  • Phone Risk Assessment
  • Email Risk Assessment
  • Regulatory Reports

Our Evaluation

  • 2-4 hours response time with staff having good product knowledge as they talk with facts and figures.
  • The app or web portal provided by the service is user-friendly and convenient for identity verification.
  • Users had positive experiences with knowledgeable identification agents who effectively guided them through the verification process.
  • Diverse selection of data sources for identity verification, ensuring flexibility and comprehensive coverage for users’ requirements.
  • Supports major AML solutions, and verification methods with extended support and 195 countries and 5 languages.
  • No backoffice access was given to test the user experience.
  • Users encountered technical difficulties, including internet connectivity problems, inconsistent SMS code delivery, and errors during the verification process.
  • Negative experiences with customer support representatives, as unfriendly, unhelpful, or rude.
  • Extended wait times when trying to contact support or complete the verification process, resulting in delays and inconvenience.
  • Lack of responsiveness and assistance from customer support representatives, indicating a need for improvement in the level of support provided.



Industry average: 4


Ease of Use

Industry average: 4.5


Quality of Support

Industry average: 3.9


Accuracy Score

Industry average: 3.5


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  • KYC Journey Testing
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