IDnow
IDnow provides one of the most advanced machine-learning technology for its Identity-as-a-Service platform. It verifies the identities in real-time of more than 7 billion people from 193 countries. IDnow has unique solutions including patent-protected video identification and e-signing solutions that help clients save money, improve customer conversion rates and streamline the onboarding process. IDnow is powered by the venture capital investor BayBG.
Industries Served: Fintech, Traditional Banking, Mobility, Gaming, Crypto, Travel, Telecommunication
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Email Address
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Location
Germany, London, France, UAE
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Support
Availability of call & email support
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Socials
Verification supporting stats
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Documents
Documents
195+
Countries
Countries
5+
Languages
Languages
Services provided by IDnow
KYC Suite
Face Biometric Verification
- Document Verification
- Age Verification
- eID Verification
Reusable KYC
- Video KYC
- Liveness Detection
- Perpetual KYC
- Address Verification
AML
- AML for Business
- PEP Screening
- Watchlists Screening
- Adverse Media Screening
- Risk Assessment
- Fitness & Probity Checks
- Sanctions Screening
- On-going Monitoring
Others
- Know Your Business (KYB)
- Know Your Transaction (KYT)
- Payment Fraud Prevention
- OCR for business
- ID Number Checks
- ESign
- Hardware Scanner Devices
- Flexible delivery model
- 2FA Verification
- On-premises verification
- NFC Verification
- Identity Access Management
- Travel Rule
- Phone Risk Assessment
- Email Risk Assessment
- Regulatory Reports
Our Evaluation
- 2-4 hours response time with staff having good product knowledge as they talk with facts and figures.
- The app or web portal provided by the service is user-friendly and convenient for identity verification.
- Users had positive experiences with knowledgeable identification agents who effectively guided them through the verification process.
- Diverse selection of data sources for identity verification, ensuring flexibility and comprehensive coverage for users’ requirements.
- Supports major AML solutions, and verification methods with extended support and 195 countries and 5 languages.
- No backoffice access was given to test the user experience.
- Users encountered technical difficulties, including internet connectivity problems, inconsistent SMS code delivery, and errors during the verification process.
- Negative experiences with customer support representatives, as unfriendly, unhelpful, or rude.
- Extended wait times when trying to contact support or complete the verification process, resulting in delays and inconvenience.
- Lack of responsiveness and assistance from customer support representatives, indicating a need for improvement in the level of support provided.
Rating
This score is based on user ratings and our scenario based testing.
This score is based on user ratings and our scenario based testing.
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Industry average: 4
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This is score based the customer journey on desktop and mobile phone
This is score based the customer journey on desktop and mobile phone
Ease of Use
Industry average: 4.5
4.1
This score is based on the response time of the customer support in different scenarios
This score is based on the response time of the customer support in different scenarios
Quality of Support
Industry average: 3.9
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Based on the response time and accuracy on fraudulent/original documents from multiple countries
Based on the response time and accuracy on fraudulent/original documents from multiple countries
Accuracy Score
Industry average: 3.5
Customers
Updates from IDnow
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- KYC Journey Testing
- Response Time and Accuracy
- Back Office Testing
- Scenario Based Support Test
- Integration Options
