IDnow

Rating -- /5.0

This score is based on user ratings and our scenario based testing.
Overview Verification Support Stats Services provided by IDnow Our Evaluation Customers Updates KYCGrid Similar Companies
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Dataspike

Rating

Verification supporting stats
--

documents

195+

Countries

5+

Languages

Services provided by IDnow

KYC Suite

  • Face Biometric Verification
  • Document Verification
  • Age Verification
  • eID Verification
  • Reusable KYC
  • Video KYC
  • Liveness Detection
  • Perpetual KYC
  • Address Verification

AML

  • AML for Business
  • PEP Screening
  • Watchlists Screening
  • Adverse Media Screening
  • Risk Assessment
  • Fitness & Probity Checks
  • Sanctions Screening
  • On-going Monitoring

Others

  • Know Your Business (KYB)
  • Know Your Transaction (KYT)
  • Payment Fraud Prevention
  • OCR for business
  • ID Number Checks
  • ESign
  • Hardware Scanner Devices
  • Flexible delivery model
  • 2FA Verification
  • On-premises verification
  • NFC Verification
  • Identity Access Management
  • Travel Rule
  • Phone Risk Assessment
  • Email Risk Assessment
  • Regulatory Reports

Our Evaluation

KYCWeb

  • 2-4 hours response time with staff having good product knowledge as they talk with facts and figures.
  • The app or web portal provided by the service is user-friendly and convenient for identity verification.
  • Users had positive experiences with knowledgeable identification agents who effectively guided them through the verification process.
  • Diverse selection of data sources for identity verification, ensuring flexibility and comprehensive coverage for users’ requirements.
  • Supports major AML solutions, and verification methods with extended support and 195 countries and 5 languages.

  • No backoffice access was given to test the user experience.
  • Users encountered technical difficulties, including internet connectivity problems, inconsistent SMS code delivery, and errors during the verification process.
  • Negative experiences with customer support representatives, as unfriendly, unhelpful, or rude.
  • Extended wait times when trying to contact support or complete the verification process, resulting in delays and inconvenience.
  • Lack of responsiveness and assistance from customer support representatives, indicating a need for improvement in the level of support provided.
-- This score is based the costumer journey on desktop and mobile phone.
Ease of Use

Industry average: 4.5

4.1 This score is based on the response time of the customer support in different scenarios .
Quality of Support

Industry average: 3.9

-- Based on the response time and accuracy on fraudulent /originals documents from multiple countries
Accuracy Score

Industry average: 3.5

  • Documents Testing
  • Accuracy Rating

Accuracy - Fake Document Testing

  • Accepted - ID Cards
  • Declined - ID Cards
  • UAE
  • Austria
  • Turkey
  • USA
  • France
  • Netherland
  • Spain
  • Germany
  • Poland
  • Italy
Accuracy - Original Document Testing
  • Accepted
  • Not Supported
  • Declined
  • ID Cards
  • Passport
  • License
...

Support

Rating: 4.1

Comments:

2-4 hours response time with staff having good product knowledge as they talk with facts and figures. However, the solutions seemed to be a little rigid

Meetings

Tool Used For Calling

Tool Used For Calling

Response Time

On average, 2-4 hours

Agenda:Agenda was not clear, but a formal invite was being sent.

Scenario 1

Sales guys used to be very casual. No use of Calendly. Back and forth communication on meeting slot.

Compliance Perspective

  • GDPR
  • HIPAA
  • P2DS
  • CCPA
  • TCPA
  • FFIEC
  • ISMS
  • PIPA-BC
  • PIPEDA
  • NACHA
  • SOC 2 Type 1
  • SOC 2 Type 2
  • ISO/IEC 27001
  • ISO/IEC 27018
  • ISO/IEC 27017
  • PII
  • COPPA
  • PSD2
  • PCI DSS
  • ETSI EN 319 411-2
  • BNM EKYC
  • MTL
  • FCA
  • WAS 2.0
  • CIP
  • OFAC
  • MAS
  • FINMA
  • FATF
  • FinCEN
  • FINTRAC PCMLTFA
  • IBeta Certification - Face Liveness
  • Privacy Shield Framework
  • AML Anti-Money Laundering Compliance
  • NIST
  • PAD
  • Security Implementation
  • 2 Factor Authentication
  • VPN, IPSEC
  • AES-256 Encryption
  • AES-256 Encryption
  • TLS/SSL
  • SSO Signup
  • Schedule Audits
  • Auto Logout In Case Of Inactivity
  • Role/Permission Based Users
  • Crypto Compliance
  • FinCEN And FATF-Basedd Crypto Compliance
  • Verification Attributes
  • Custom Verification Flow
  • Behavior Data Monitoring
  • Browser And Geo-Location Tracking
  • Custom Instructions Addition
  • Provided List Of Documents
  • Age Restriction Setting
  • Custom Fuzzy Match Value
  • Ignore Middle Name Mismatch
  • Customize Documents Expiry Months
  • Custom Filed Extraction
  • Country-Based Settings For Front And Back Side Of Document
  • Custom Re-Try Option
  • Detailed Decline Reasons
  • Enhanced Document Settings
  • Verification Data Deletion Option
  • Export CSV/Excel Option
  • Export PDF Option
  • Decline Reason Stats On Dashboard

data retention policy

Rating:4

Comments:90 days data retention policy

Data Retention Tenure:

90 Days

Source Link:
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