IDnow

Rating -- /5.0

This score is based on user ratings and our scenario based testing.
Service Provided By IDnow
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Overview

IDnow

IDnow provides one of the most advanced machine-learning technology for its Identity-as-a-Service platform. It verifies the identities in real-time of more than 7 billion people from 193 countries. IDnow has unique solutions including patent-protected video identification and e-signing solutions that help clients save money, improve customer conversion rates and streamline the onboarding process. IDnow is powered by the venture capital investor BayBG.

Verification supporting stats
--

documents

195+

Countries

5+

Languages

Services provided by IDnow

KYC Suite

  • Face Biometric Verification
  • Document Verification
  • Age Verification
  • eID Verification
  • Reusable KYC
  • Video KYC
  • Liveness Detection
  • Perpetual KYC
  • Address Verification

AML

  • AML for Business
  • PEP Screening
  • Watchlists Screening
  • Adverse Media Screening
  • Risk Assessment
  • Fitness & Probity Checks
  • Sanctions Screening
  • On-going Monitoring

Others

  • Know Your Business (KYB)
  • Know Your Transaction (KYT)
  • Payment Fraud Prevention
  • OCR for business
  • ID Number Checks
  • ESign
  • Hardware Scanner Devices
  • Flexible delivery model
  • 2FA Verification
  • On-premises verification
  • NFC Verification
  • Identity Access Management
  • Travel Rule
  • Phone Risk Assessment
  • Email Risk Assessment
  • Regulatory Reports

Our Evaluation

KYCWeb

  • 2-4 hours response time with staff having good product knowledge as they talk with facts and figures.
  • The app or web portal provided by the service is user-friendly and convenient for identity verification.
  • Users had positive experiences with knowledgeable identification agents who effectively guided them through the verification process.
  • Diverse selection of data sources for identity verification, ensuring flexibility and comprehensive coverage for users’ requirements.
  • Supports major AML solutions, and verification methods with extended support and 195 countries and 5 languages.

  • No backoffice access was given to test the user experience.
  • Users encountered technical difficulties, including internet connectivity problems, inconsistent SMS code delivery, and errors during the verification process.
  • Negative experiences with customer support representatives, as unfriendly, unhelpful, or rude.
  • Extended wait times when trying to contact support or complete the verification process, resulting in delays and inconvenience.
  • Lack of responsiveness and assistance from customer support representatives, indicating a need for improvement in the level of support provided.
-- This score is based the costumer journey on desktop and mobile phone.
Ease of Use

Industry average: 4.5

4.1 This score is based on the response time of the customer support in different scenarios .
Quality of Support

Industry average: 3.9

-- Based on the response time and accuracy on fraudulent /originals documents from multiple countries
Accuracy Score

Industry average: 3.5

  • Documents Testing
  • Accuracy Rating

Accuracy - Fake Document Testing

  • Accepted - ID Cards
  • Declined - ID Cards
  • UAE
  • Austria
  • Turkey
  • USA
  • France
  • Netherland
  • Spain
  • Germany
  • Poland
  • Italy
Accuracy - Original Document Testing
  • Accepted
  • Not Supported
  • Declined
  • ID Cards
  • Passport
  • License
...

Support

Rating: 4.1

Comments:

2-4 hours response time with staff having good product knowledge as they talk with facts and figures. However, the solutions seemed to be a little rigid

Meetings

Tool Used For Calling

Tool Used For Calling

Response Time

On average, 2-4 hours

Agenda:Agenda was not clear, but a formal invite was being sent.

Scenario 1

Sales guys used to be very casual. No use of Calendly. Back and forth communication on meeting slot.

Compliance Perspective

  • GDPR
  • HIPAA
  • P2DS
  • CCPA
  • TCPA
  • FFIEC
  • ISMS
  • PIPA-BC
  • PIPEDA
  • NACHA
  • SOC 2 Type 1
  • SOC 2 Type 2
  • ISO/IEC 27001
  • ISO/IEC 27018
  • ISO/IEC 27017
  • PII
  • COPPA
  • PSD2
  • PCI DSS
  • ETSI EN 319 411-2
  • BNM EKYC
  • MTL
  • FCA
  • WAS 2.0
  • CIP
  • OFAC
  • MAS
  • FINMA
  • FATF
  • FinCEN
  • FINTRAC PCMLTFA
  • IBeta Certification - Face Liveness
  • Privacy Shield Framework
  • AML Anti-Money Laundering Compliance
  • NIST
  • PAD
  • Security Implementation
  • 2 Factor Authentication
  • VPN, IPSEC
  • AES-256 Encryption
  • AES-256 Encryption
  • TLS/SSL
  • SSO Signup
  • Schedule Audits
  • Auto Logout In Case Of Inactivity
  • Role/Permission Based Users
  • Crypto Compliance
  • FinCEN And FATF-Basedd Crypto Compliance
  • Verification Attributes
  • Custom Verification Flow
  • Behavior Data Monitoring
  • Browser And Geo-Location Tracking
  • Custom Instructions Addition
  • Provided List Of Documents
  • Age Restriction Setting
  • Custom Fuzzy Match Value
  • Ignore Middle Name Mismatch
  • Customize Documents Expiry Months
  • Custom Filed Extraction
  • Country-Based Settings For Front And Back Side Of Document
  • Custom Re-Try Option
  • Detailed Decline Reasons
  • Enhanced Document Settings
  • Verification Data Deletion Option
  • Export CSV/Excel Option
  • Export PDF Option
  • Decline Reason Stats On Dashboard

data retention policy

Rating:4

Comments:90 days data retention policy

Data Retention Tenure:

90 Days

Source Link:
Click Here
Screenshot

Customers

Updates

IDnow introduces fully automated identity proofing solution with CPF database checks to Brazilian gambling market

IDnow receives ANSSI’s security approval for PVID certification for its identity proofing services IDCheck.io and VideoIdent

IDnow achieves ISO/IEC 27001 certification

IDnow enhances its platform for identity proofing with automated document liveness and frictionless data check capabilities for the UK market

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