IDology

Rating -- /5.0

This score is based on user ratings and our scenario based testing.
Service Provided By IDology
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Overview

IDology

IDology is leading the way in Digital ID Verification solutions globally. It was founded in 2003 and is determined to serve firms and financial institutions with robust digital solutions for fraud prevention. Primarily, IDology is focused on digitally operated organizations. It serves them with real-time system monitoring with being cost-efficient in mitigating fraud. IDology clients are enjoying its streamlined revenue-generating technique of compliance.

  • Email Address

    customerservice@IDology.com

  • Location

    Tallahassee, Atlanta, United States

Verification supporting stats
7.5K+

documents

196+

Countries

--

Languages

Services provided by IDology

KYC Suite

  • Face Biometric Verification
  • Document Verification
  • Age Verification
  • eID Verification
  • Reusable KYC
  • Video KYC
  • Liveness Detection
  • Perpetual KYC
  • Address Verification

AML

  • AML for Business
  • PEP Screening
  • Watchlists Screening
  • Adverse Media Screening
  • Risk Assessment
  • Fitness & Probity Checks
  • Sanctions Screening
  • On-going Monitoring

Others

  • Know Your Business (KYB)
  • Know Your Transaction (KYT)
  • Payment Fraud Prevention
  • OCR for business
  • ID Number Checks
  • ESign
  • Hardware Scanner Devices
  • Flexible delivery model
  • 2FA Verification
  • On-premises verification
  • NFC Verification
  • Identity Access Management
  • Travel Rule
  • Phone Risk Assessment
  • Email Risk Assessment
  • Regulatory Reports

Our Evaluation

KYCWeb

  • 10 min – 1 hour response time with a casual tone and adequate product knowledge.
  • Efficient design with instructions and image auto-capture functionality. Also allows users to cross-check the quality of the image before submitting.
  • Charges less per transaction.
  • Maintains adequate documentation.

  • Lacks data on supported documents and countries.
  • Lacks in supporting major integration methods and facilities.
  • Satisfies some compliance requirements and security standards but lacks in verification attributes.
  • The UI/UX needs to meet the modern design requirements and key features are missing to support efficiency.
-- This score is based the costumer journey on desktop and mobile phone.
Ease of Use

Industry average: 4.5

-- This score is based on the response time of the customer support in different scenarios .
Quality of Support

Industry average: 3.9

-- Based on the response time and accuracy on fraudulent /originals documents from multiple countries
Accuracy Score

Industry average: 3.5

  • Documents Testing
  • Accuracy Rating

Accuracy - Fake Document Testing

  • Accepted - ID Cards
  • Declined - ID Cards
  • UAE
  • Austria
  • Turkey
  • USA
  • France
  • Netherland
  • Spain
  • Germany
  • Poland
  • Italy
Accuracy - Original Document Testing
  • Accepted
  • Not Supported
  • Declined
  • ID Cards
  • Passport
  • License
...

Support

Comments:

2-3 hours response time with support having good product knowledge and adequate resolve procedures.

Meetings

Tool Used For Calling

Zoom

Response Time

All the meeting timings are after 3 CET. Response time 10 mins – 1 hour

Agenda:Agenda was very clear.

Scenario 1

They reached out after one week of our query. On asking about the reason for the delay, the sales rep was smiling and was very casual.

Scenario 2

Their solution is not flexible for customization. As we asked them to update the color theme similar to our’s brand guidelines.

Scenario 3

On skipping a call, the support team keeps reaching out again until they get a response. If the sales rep is on leave, he adds another team member to the email thread.

Backoffice

Rating

Rating:4

Comments:UI/UX is outdated, and the system is complex to use. It gives the vibe of old legacy systems.

Login

Cons: The design seems slightly off compared to the competitors. Also, copyright and privacy policy links are missing. In addition to that, having a developer’s guide on the login screen doesn’t make much sense.

Activation/Onboarding

    Dashboard

      Billing

        Settings

          Support

            Product Demos

              Integration

              Rating:Integration Rating

              Comments:Integration comment Slide 1

              Integration Methods
              IOS SDK

              Yes, available.

              Android SDK

              Yes, available.

              React Native SDK (Expo Environment)

              Not available.

              React Native SDK (CLI Environment).

              Not available.

              Npm Module For React Native

              Not available.

              ReactJS SDK

              Not available.

              Angular

              Not available.

              Flutter Plugin

              Not available.

              PHP/Laravel

              Not available.

              Javascript

              Not available.

              C#

              Available. Here is the link .

              Java

              Available. Here are the details.

              Hosted Verification Page

              Not available.

              REST APIs

              It’s available. IDology’s APIs are REST-based and support POST parameters as inputs in a particular order.

              Xamarin

              Not available.

              Apache Cordova Plugin

              Not available.

              Documentation Details
              Explanation Through Flowcharts

              Explanation Through Flowcharts Content

              Easy To Understand

              Easy To Understand Content

              All Documentations Are On The Same Page

              All Documentations Are On The Same Page Content

              Integration Facilities
              Country-Based Restriction In SDK.

              Yes available.

              Multi-Lingual Response Settings

              Not available.

              Custom Webhook Creation

              Yes available.

              Custom Application Token

              Not Available.

              Specific Permissions To The App Tokens

              Not available.

              IP Restriction On App Tokens

              Not available.

              Sample Codes In Different Languages

              Yes sample codes are available in languages listed below:

              • C#
              • cURL
              • Dart
              • Go – Native
              • Java
              • JavaScript
              • NodeJs
              • PHP
              • Ruby
              • Shell

              (this could be only accessible from their postman documentation)

              Sample Codes Android/IOS

              Not available.

              UI-Based SDK Settings

              Not available.

              Auto-Code Generator

              Not available.

              Run API On Postman Right Away

              Not available.

              File Size Mentioned?

              Yes Available: 5MB (If Scan Verify with Forensics is used, then the image must be taken with an 8MP camera at a minimum. This will yield a 3264×2448 photo. IDology recommends that a 10MP camera or 12MP camera be used and that the image is between 92-94% quality).

              TTL Custom Time

              Not available.

              API Token Health Stats

              Not available.

              Authentication Mechanism

              Not available.

              Average Response Time

              Not available.

              Third-Parties Custom Integration
              Twillio For SMS

              Not available.

              Slack Bot

              Not available.

              Google Signin

              Not available.

              Salesforce

              Not available.

              Other Specifications
              NFC SDK

              Not available.

              Auto-Capture SDK

              Not available.

              Test ID Documents For Testing

              Not available.

              Verification Details
              Device Details Against Verification

              Not available.

              Browser Details

              Not available.

              Detailed Verification Logs In The Backoffice

              Not available.

              System Logs

              Not available.

              Time Zone Setting

              Not available.

              Total Verification Time

              Not available.

              Compliance Perspective

              • GDPR
              • HIPAA
              • P2DS
              • CCPA
              • TCPA
              • FFIEC
              • ISMS
              • PIPA-BC
              • PIPEDA
              • NACHA
              • SOC 2 Type 1
              • SOC 2 Type 2
              • ISO/IEC 27001
              • ISO/IEC 27018
              • ISO/IEC 27017
              • PII
              • COPPA
              • PSD2
              • PCI DSS
              • ETSI EN 319 411-2
              • BNM EKYC
              • MTL
              • FCA
              • WAS 2.0
              • CIP
              • OFAC
              • MAS
              • FINMA
              • FATF
              • FinCEN
              • FINTRAC PCMLTFA
              • IBeta Certification - Face Liveness
              • Privacy Shield Framework
              • AML Anti-Money Laundering Compliance
              • NIST
              • PAD
              • Security Implementation
              • 2 Factor Authentication
              • VPN, IPSEC
              • AES-256 Encryption
              • AES-256 Encryption
              • TLS/SSL
              • SSO Signup
              • Schedule Audits
              • Auto Logout In Case Of Inactivity
              • Role/Permission Based Users
              • Crypto Compliance
              • FinCEN And FATF-Basedd Crypto Compliance
              • Verification Attributes
              • Custom Verification Flow
              • Behavior Data Monitoring
              • Browser And Geo-Location Tracking
              • Custom Instructions Addition
              • Provided List Of Documents
              • Age Restriction Setting
              • Custom Fuzzy Match Value
              • Ignore Middle Name Mismatch
              • Customize Documents Expiry Months
              • Custom Filed Extraction
              • Country-Based Settings For Front And Back Side Of Document
              • Custom Re-Try Option
              • Detailed Decline Reasons
              • Enhanced Document Settings
              • Verification Data Deletion Option
              • Export CSV/Excel Option
              • Export PDF Option
              • Decline Reason Stats On Dashboard

              data retention policy

              Rating:4

              Comments:User can generate deletion requests within 45-90 days

              Data Retention Tenure:

              Not specific to days, months,or years but a user may ask to delete the data requests within 45 to 90 days.

              Source Link:
              Click Here
              Screenshot

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