Onfido
Onfido was founded in 2012 with a vision of making compliance and Fraud prevention easier and digital identity simple for everyone. Over 900 companies have reaped the benefits of Onfido’s Digital Identity Platform. Onfido is on a fast-paced track to becoming a game changer in Real Identity Platforms and making compliance simpler and better for everyone.
Industries Served: Financial services, Gaming, Healthcare, Marketplaces & communities, Retail & eCommerce, Telecommunications, Transport
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Email Address
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Location
USA
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Support
Availability email support
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Socials
Verification supporting stats
2.5K+
Documents
Documents
195+
Countries
Countries
Multi+
Languages
Languages
Services provided by Onfido
KYC Suite
Face Biometric Verification
- Document Verification
- Age Verification
- eID Verification
Reusable KYC
- Video KYC
- Liveness Detection
- Perpetual KYC
- Address Verification
AML
- AML for Business
- PEP Screening
- Watchlists Screening
- Adverse Media Screening
- Risk Assessment
- Fitness & Probity Checks
- Sanctions Screening
- On-going Monitoring
Others
- Know Your Business (KYB)
- Know Your Transaction (KYT)
- Payment Fraud Prevention
- OCR for business
- ID Number Checks
- ESign
- Hardware Scanner Devices
- Flexible delivery model
- 2FA Verification
- On-premises verification
- NFC Verification
- Identity Access Management
- Travel Rule
- Phone Risk Assessment
- Email Risk Assessment
- Regulatory Reports
Our Evaluation
- 2-3 hours response time with support having good product knowledge and adequate resolve procedures.
- Supports all major integration methods with good documentation and major support of integration facilities.
- Meets the most compliance & security standards and possess major verification attributes.
- Clear instructions and offers a user-friendly experience during the onboarding process, making it easy for users to successfully complete identity verification.
- Less customization options and the ability to personalize the interface to align with their brand.
- Faced difficulties with Onfido’s Studio and its limitations, requiring them to overcome integration issues. Monorepo-style app integration poses specific challenges.
- Occasionally rejects genuine documents, even after multiple attempts to upload them, causing inconsistency in document acceptance.
- Technical issues, such as camera connectivity problems or the web app not functioning correctly on certain devices or browsers.
- Instructions & capture screen could have some visual direction or outline.
Rating
This score is based on user ratings and our scenario based testing.
This score is based on user ratings and our scenario based testing.
3.3
Industry average: 4
4.5
This is score based the customer journey on desktop and mobile phone
This is score based the customer journey on desktop and mobile phone
Ease of Use
Industry average: 4.5
4.4
This score is based on the response time of the customer support in different scenarios
This score is based on the response time of the customer support in different scenarios
Quality of Support
Industry average: 3.9
4
Based on the response time and accuracy on fraudulent/original documents from multiple countries
Based on the response time and accuracy on fraudulent/original documents from multiple countries
Accuracy Score
Industry average: 3.5
Customers
Compliance Certifications
Updates from Onfido
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- KYC Journey Testing
- Response Time and Accuracy
- Back Office Testing
- Scenario Based Support Test
- Integration Options
