Jumio

Rating 4.2 /5.0

This score is based on user ratings and our scenario based testing.
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Overview

Jumio

Jumio is another unique eIDV and eKYC service provider offering a distinctive KYX platform. It covers KYC in its entirety and has a sound grip over Identity Verification, Ongoing Monitoring, and serves patients, employees, and customers globally. Jumio has a reputable presence in the compliance circle of Europe, Asia Pacific, Latin America, and North America.

Verification supporting stats
5K+

documents

235+

Countries

5

Languages

Services provided by Jumio

KYC Suite

  • Face Biometric Verification
  • Document Verification
  • Age Verification
  • eID Verification
  • Reusable KYC
  • Video KYC
  • Liveness Detection
  • Perpetual KYC
  • Address Verification

AML

  • AML for Business
  • PEP Screening
  • Watchlists Screening
  • Adverse Media Screening
  • Risk Assessment
  • Fitness & Probity Checks
  • Sanctions Screening
  • On-going Monitoring

Others

  • Know Your Business (KYB)
  • Know Your Transaction (KYT)
  • Payment Fraud Prevention
  • OCR for business
  • ID Number Checks
  • ESign
  • Hardware Scanner Devices
  • Flexible delivery model
  • 2FA Verification
  • On-premises verification
  • NFC Verification
  • Identity Access Management
  • Travel Rule
  • Phone Risk Assessment
  • Email Risk Assessment
  • Regulatory Reports

Our Evaluation

KYCWeb

  • 2-4 days response time with adequate product knowledge
  • Meets major compliance & security standards and possess major verification attributes.
  • Good design followed by clear messaging to assist the user throughout the journey.
  • Verification process is quick, providing near real-time results and reducing manual review time, leading to improved efficiency.

  • Supports only some major integrations and integration facilities.
  • Some features are not very intuitive for the users to understand.
  • Strong improvements needed in original document acceptance. Reports do not mention decline reasons.
  • Bugs and issues are encountered, including unexpected parameter changes without proper notification, necessitating additional development
  • Identity Verification can be sensitive to lighting conditions, sometimes leading to failures even with good lighting, causing inconvenience and potentially affecting the user experience.
  • Integrating Jumio into existing processes may require software development support, as it is not a simple plug-and-play integration, adding complexity to the implementation process.
4.5 This score is based the costumer journey on desktop and mobile phone.
Ease of Use

Industry average: 4.5

4.2 This score is based on the response time of the customer support in different scenarios .
Quality of Support

Industry average: 3.9

3.3 Based on the response time and accuracy on fraudulent /originals documents from multiple countries
Accuracy Score

Industry average: 3.5

  • Documents Testing
  • 4.0 Accuracy Rating

7-8 mins processing time with high counterfeit document testing accuracy but strong improvements needed in original document acceptance. Reports do not mention decline reasons.

Accuracy - Fake Document Testing
100%

  • Accepted - ID Cards
  • Declined - ID Cards
  • UAE
  • Austria
  • Turkey
  • USA
  • France
  • Netherland
  • Spain
  • Germany
  • Poland
  • Italy
Accuracy - Original Document Testing
0%

  • Accepted
  • Not Supported
  • Declined
  • ID Cards
  • Passport
  • License
KYC Journey

Rating & Comments

Rating:4.6

Comments: Good design followed by clear messaging to assist the user throughout the journey.

User Consent & On-Boarding

Pros: Jumio is providing help, a unique feature here. In addition to that, Jumio has also mentioned its version below.

Cons: Privacy policy consent is missing. And the globe on the top left corner might not be clear to all users.

Convenience On Document Capturing

Pros: The user is routed to the next screen automatically when he or she selects the country and document type, reducing the number of clicks.

Pros: Jumio has added the verification method selection in the normal verification flow. Also, Instead of giving a separate icon about QR code scanning. The instructions are simple and to the point. The user is also informed of their total and remaining step count. The camera is full width, helping users to adjust the document easily. A flip option is also given to the user. The instruction is very clear and to the point. The user is also guided about the total and remaining step count.

Cons: Design is not visually balanced. There is much blank space in the iframe. User cannot go back and update the document type and issuing country. The purpose of the back button is not clear here. The effect on the camera confuses the user.

Cons: The progress bar is missing, and due to that, the user is not aware of the remaining verification journey.

Convenience On Selfie Capturing

Pros: It is easy for the user to adjust the face in the oval. And this ensures that the whole face is accurately captured.

Cons: They have placed an effect on the camera which confuses the user.

Overall KYC Journey Smoothness And Culmination

Cons: The next step seems unclear for the user. Also, the user has no information about the status of the entire verification.

KYC Journey

Rating & Comments

Rating:4.5

Comments:Simple design with numbered steps assist the user to upload their documents. Capture screen is full-width with real-time image adjustement but lacks marked outlines.

User Consent & On-Boarding

Pros: The initial screen is simple and user-friendly, guiding the user smoothly through the verification process with clear instructions.

Cons: The design could be more visually appealing and modern.

Convenience On Document Capturing

Pros: The user is given the option to select their country and the type of document they wish to upload. The design is visually pleasing and easy to navigate. Clear instructions are provided for preparing to upload the ID card front side, including a template image for better understanding. The capture screen has marked outlines to assist the user in positioning their document correctly. Real-time image adjustments are also available to ensure the best possible image is captured. The user is given the option to confirm the uploaded document is visible and clear, and to try again if needed.

Cons: The search bar for the country could be more prominent and easier to locate. The instructions could be more interactive, such as using illustrations or animations. The capture screen could be made more interactive, such as using animations or illustrations to guide the user. The design could be more visually appealing and modern. The capture screen lacks marked outlines to assist the user in positioning their documents, which can make it more difficult for users to ensure their documents are properly aligned.

Convenience On Selfie Capturing

Pros: Clear instructions are provided for preparing to upload the ID card front side, including a template image for better understanding.

Cons: The instructions could be more interactive, such as using illustrations or animations

Overall KYC Journey Smoothness And Culmination

Pros: Jumio offers a simple and easy-to-use design with numbered steps that assist the user in uploading their documents. This helps to keep the process organized and easy to understand.

Cons: The capture screen lacks marked outlines to assist the user in positioning their documents, which can make it more difficult for users to ensure their documents are properly aligned

...

Support

Rating: 4

Comments:

2-4 days response time with adequate product knowledge but improvements could be made on delivering promises.

Meetings

Tool Used For Calling

Zoom

Response Time

On average, 2-4 days

Agenda:Meeting agenda used to be clear sometimes

Scenario 1

Not Flexible Pricing was asked from them, and according to the Account Manager, it will be disclosed by the Partnership Manager -In the next stage, it was cleared that it will be disclosed after NDA is signed.

Scenario 2

On asking multiple times for access to the portal as Technical Manager was supposed to give us credentials right after our call. They informed us that their team is celebrating holidays in England, so after a week, credentials will be created.

Backoffice

Rating

Rating:4.4

Comments:Jumio’s dashboard is complex to use, but it provides advance options for customization.

Login

Pros: 2FA is a default field in the Jumio back office and allows users to use Single Sign-On. Additionally, there are copyrights mentioned below, as well as links to the privacy policy and data protection policy.

Activation/Onboarding

    Cons: Complex signup process, including multiple calls with the support and sales team.

Dashboard

    Cons: No proper dashboard is being provided.

Reports Verifications Transactions Checks EmbedID

    Pros: Merchants can see the verification listing, and advanced filters can also be applied to the table.

    Cons: Unlike Shufti Pro and Sumsub, Jumio does not show the verification country in the main listing.

Billing

    Cons: Billing details are not transparent.

Settings

    Pros:

    • Jumio allows the merchant to add their team members to the system based on predefined roles. In addition, there is an option to download the list of users.
    • Here Jumio is providing the options for the configurations of the verification flow. Here, developers can set the Token Lifetime and provide their callback URLs separately for each case. In addition, there is an option to update the document delivery method.
    • Merchants are allowed to customize the verification interface by providing their colors, logos, and images of icons. In addition, the logo’s dimensions and size are also mentioned.
    • Here, developers can create multiple API tokens for different apps and testing. Also, there is a toggle switch through which merchants can enable and disable the API tokens.
    • To allow the merchants to access the mobile apps quickly, Jumio provides them with the links and QR codes for play stores within the back office.
    • Like Veriff and Sumsub, Jumio configures ID documents for different regions.

Support

    Cons: Jumio provides a live chat support system within the application. But it is hard to track the previous questions and tickets.

Product Demos

    Cons: No product demos are provided.

Integration

Rating:4.1

Comments:Maintains good documentation and supports only some major integrations and integration facilities.

Integration Methods
IOS SDK

Available. Here is the reference Link .

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Android SDK

Under KYX service of Jumio, Android SDK is available .

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React Native SDK (Expo Environment)

Not available.
React Native SDK (CLI Environment).

Jumio’s KYX service also provides React Native plugin .

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Npm Module For React Native

Not available.
ReactJS SDK

Not available.
Angular

Not available.
Flutter Plugin

Flutter plugin provided by Jumio also. Here is official documentation .

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PHP/Laravel

Not available.
Javascript

Not available.
C#

Not available.
Java

Not available.
Hosted Verification Page

Not available.
REST APIs

It’s available, here is the documentation details.
Xamarin

Jumio provides the plugin but not actively maintained, reference.

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Apache Cordova Plugin

It’s available , details are present on Github.

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Documentation Details
Explanation Through Flowcharts

Sequence diagrams are present for developers. Here are the details.

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Easy To Understand

Yes, it’s easy to understand every step from Jumio. Reference.
All Documentations Are On The Same Page

Yes,  All provided data is up to date.
Integration Facilities
Country-Based Restriction In SDK.

Available.
Multi-Lingual Response Settings

Not available.
Custom Webhook Creation

It’s available, details are here.

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Custom Application Token

Available

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Specific Permissions To The App Tokens

Not available.
IP Restriction On App Tokens
Not available.
Sample Codes In Different Languages
  • HTTP
  • Bash
  • Java
  • Ruby
  • Javascript
  • PHP
  • Python
  • Kotlin sample is also available.
Sample Codes Android/IOS

Available.

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UI-Based SDK Settings

Available.
Auto-Code Generator

Not available.
Run API On Postman Right Away

Available.
File Size Mentioned?

Yes

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TTL Custom Time

Not available.
API Token Health Stats

Not available.
Authentication Mechanism

Not defined.
Average Response Time

Not Available.
Third-Parties Custom Integration
Twillio For SMS

Not available.
Slack Bot

Not available.
Google Signin

Not available.
Salesforce

Not available.
Other Specifications
NFC SDK

Available
Auto-Capture SDK

Not available.
Test ID Documents For Testing

Not available.
Verification Details
Device Details Against Verification

Available
Browser Details

Not Available.
Detailed Verification Logs In The Backoffice

Available.
System Logs

Not Available.
Time Zone Setting

Available
Total Verification Time

Depend upon internet speed according to Jumio.

Compliance Perspective

Comments:Compliance Comment

  • GDPR
  • HIPAA
  • P2DS
  • CCPA
  • TCPA
  • FFIEC
  • ISMS
  • PIPA-BC
  • PIPEDA
  • NACHA
  • SOC 2 Type 1
  • SOC 2 Type 2
  • ISO/IEC 27001
  • ISO/IEC 27018
  • ISO/IEC 27017
  • PII
  • COPPA
  • PSD2
  • PCI DSS
  • ETSI EN 319 411-2
  • BNM EKYC
  • MTL
  • FCA
  • WAS 2.0
  • CIP
  • OFAC
  • MAS
  • FINMA
  • FATF
  • FinCEN
  • FINTRAC PCMLTFA
  • IBeta Certification - Face Liveness
  • Privacy Shield Framework
  • AML Anti-Money Laundering Compliance
  • NIST
  • PAD
  • Security Implementation
  • 2 Factor Authentication
  • VPN, IPSEC
  • AES-256 Encryption
  • AES-256 Encryption
  • TLS/SSL
  • SSO Signup
  • Schedule Audits
  • Auto Logout In Case Of Inactivity
  • Role/Permission Based Users
  • Crypto Compliance
  • FinCEN And FATF-Basedd Crypto Compliance
  • Verification Attributes
  • Custom Verification Flow
  • Behavior Data Monitoring
  • Browser And Geo-Location Tracking
  • Custom Instructions Addition
  • Provided List Of Documents
  • Age Restriction Setting
  • Custom Fuzzy Match Value
  • Ignore Middle Name Mismatch
  • Customize Documents Expiry Months
  • Custom Filed Extraction
  • Country-Based Settings For Front And Back Side Of Document
  • Custom Re-Try Option
  • Detailed Decline Reasons
  • Enhanced Document Settings
  • Verification Data Deletion Option
  • Export CSV/Excel Option
  • Export PDF Option
  • Decline Reason Stats On Dashboard

data retention policy

Rating:4.6

Comments:2 years data retention policy

Data Retention Tenure:

2 years

Source Link:
Click Here
Screenshot

Customers

Updates

Jumio Named a Representative Vendor in Fifth Consecutive Gartner® Market Guide for Identity Verification

Global Gaming Leader Jumio Promotes Safer Gambling Practices, Expands Presence in U.S. Gaming and Sports Betting

Global Survey Suggests Consumers Overestimate their Ability to Detect Deepfakes

Modyo Partners with Jumio to Provide Streamlined and Secure Customer Onboarding

KYCGrid

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Acesss Reserch

Pricing

Enterprise-Custom

Basic

$1.35

1 Verification

Compliance

$1.85

1 Verification

Flex /Starting

$1

1 Verification

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