Onfido

Rating 3.3 /5.0

This score is based on user ratings and our scenario based testing.
Service Provided By Onfido
Overview Verification Support Stats Services provided by Onfido Our Evaluation Customers Updates KYCGrid Similar Companies
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Overview

Onfido

Onfido was founded in 2012 with a vision of making compliance and Fraud prevention easier and digital identity simple for everyone. Over 900 companies have reaped the benefits of Onfido’s Digital Identity Platform. Onfido is on a fast-paced track to becoming a game changer in Real Identity Platforms and making compliance simpler and better for everyone.

  • Email Address

    support@onfido.com

  • Location

    USA

Verification supporting stats
2.5K+

documents

195+

Countries

Multi+

Languages

Services provided by Onfido

KYC Suite

  • Face Biometric Verification
  • Document Verification
  • Age Verification
  • eID Verification
  • Reusable KYC
  • Video KYC
  • Liveness Detection
  • Perpetual KYC
  • Address Verification

AML

  • AML for Business
  • PEP Screening
  • Watchlists Screening
  • Adverse Media Screening
  • Risk Assessment
  • Fitness & Probity Checks
  • Sanctions Screening
  • On-going Monitoring

Others

  • Know Your Business (KYB)
  • Know Your Transaction (KYT)
  • Payment Fraud Prevention
  • OCR for business
  • ID Number Checks
  • ESign
  • Hardware Scanner Devices
  • Flexible delivery model
  • 2FA Verification
  • On-premises verification
  • NFC Verification
  • Identity Access Management
  • Travel Rule
  • Phone Risk Assessment
  • Email Risk Assessment
  • Regulatory Reports

Our Evaluation

KYCWeb

  • 2-3 hours response time with support having good product knowledge and adequate resolve procedures.
  • Supports all major integration methods with good documentation and major support of integration facilities.
  • Meets the most compliance & security standards and possess major verification attributes.
  • Clear instructions and offers a user-friendly experience during the onboarding process, making it easy for users to successfully complete identity verification.

  • Less customization options and the ability to personalize the interface to align with their brand.
  • Faced difficulties with Onfido’s Studio and its limitations, requiring them to overcome integration issues. Monorepo-style app integration poses specific challenges.
  • Occasionally rejects genuine documents, even after multiple attempts to upload them, causing inconsistency in document acceptance.
  • Technical issues, such as camera connectivity problems or the web app not functioning correctly on certain devices or browsers.
  • Instructions & capture screen could have some visual direction or outline.
4.5 This score is based the costumer journey on desktop and mobile phone.
Ease of Use

Industry average: 4.5

4.4 This score is based on the response time of the customer support in different scenarios .
Quality of Support

Industry average: 3.9

4 Based on the response time and accuracy on fraudulent /originals documents from multiple countries
Accuracy Score

Industry average: 3.5

  • Documents Testing
  • 4.5 Accuracy Rating

7-10 mins processing time with high accuracy on counterfeit testing documents. Improvement could be made on original documents acceptance.

Accuracy - Fake Document Testing
90%

  • Accepted - ID Cards
  • Declined - ID Cards
  • UAE
  • Austria
  • Turkey
  • USA
  • France
  • Netherland
  • Spain
  • Germany
  • Poland
  • Italy
Accuracy - Original Document Testing
67%

  • Accepted
  • Not Supported
  • Declined
  • ID Cards
  • Passport
  • License

Rating & Comments

Rating:

Comments:

Rating & Comments

Rating:4.6

Comments:Comments: Simple and clear user flow with confirmation popups. However, instructions & capture screen could have some visual direction or outline.

...

Support

Comments:

2-3 hours response time with support having good product knowledge and adequate resolve procedures.

Meetings

Tool Used For Calling

Zoom

Response Time

On average, 2-3 hours

Agenda:Agenda was not clear, but a formal invite was being sent.

Scenario 1

Onfido has CSRs who support resolving any system-related queries. We had some concerns about KYC Flow and dashboard, so they provided good support and contacted us on time within 20 minutes.

Backoffice

Rating

Rating:4.3

Comments:Onfido’s backoffice is user-friendly but lacking in features that are a need of the industry.

Login

Pros: Here, Onfido is taking the email address only; if that email address exists in the database, then a password is asked by the user.
Cons: reCAPTCHA is missing for bot attacks, and copyright is also not present.

Activation/Onboarding

    Dashboard

      Billing

        Settings

          Support

            Product Demos

              Integration

              Rating:4

              Comments:Supports leading integration methods including Angular, Flutter, Java, etc. with good documentation and handful of integration facilities.

              Integration Methods
              IOS SDK

              Yes, available. Here are the iOS SDK details.

              Android SDK

              Onfido also provides Android SDK with detailed documentation.

              React Native SDK (Expo Environment)

              Not available (but could setup using the guideline on the official site of react).

              React Native SDK (CLI Environment).

              The React Native SDK supports the customization of colors used in the SDK flow on iOS and Android. Here is the Official site link and Github link.

              Npm Module For React Native

              Is not available on official site but here is the link of Onfido’s npm package .

              ReactJS SDK

              It is not available, but web SDK is available for javascript applications.

              Angular

              Not available

              Flutter Plugin

              It’s not available on the official site but here is the link to Github .

              PHP/Laravel

              Yes available. Here is the link of Github.

              Javascript

              Component and sample code is available.

              C#

              Not available

              Java

              Java code for android is available .

              Hosted Verification Page

              Yes, available

              REST APIs

              Yes available. Postman collection is also provided

              Xamarin

              Not available

              Apache Cordova Plugin

              Not available

              Documentation Details
              Explanation Through Flowcharts

              To assist the developers, Onfido is having swimlane and flowcharts in the documentation

              Easy To Understand

              Yes, it is easy to understand.

              All Documentations Are On The Same Page

              es, documentation is updated.

              Integration Facilities
              Country-Based Restriction In SDK.

              Is not available publicly.

              Multi-Lingual Response Settings

              Not available.

              Custom Webhook Creation

              Yes, webhook details are available, and webhooks are secure with IP addresses.

              Custom Application Token

              Yes, API key is required to access JWT token for REST API. API will be available on the dashboard.

              Specific Permissions To The App Tokens

              Yes. The limit could be set on the live API token to only the minimum number of necessary people.

              IP Restriction On App Tokens

              Not available.

              Sample Codes In Different Languages

              Available.

              Sample Codes Android/IOS

              Available, for iOS (Non Swift and Swift).

              UI-Based SDK Settings

              It’s available and documentation is also present.

              Auto-Code Generator

              It’s not available.

              Run API On Postman Right Away

              Yes, Postman collection is available.

              File Size Mentioned?

              Not available.

              TTL Custom Time

              Is not available. Only expire handler is available in iOS and android SDK.

              API Token Health Stats

              Not available.

              Authentication Mechanism

              Token-based authentication mechanism is being used. The valid API key is required for this

              Average Response Time

              400ms to 600ms.

              Third-Parties Custom Integration
              Twillio For SMS

              Not available

              Slack Bot

              Not available

              Google Signin

              Not available

              Salesforce

              Salesforce site and guideline is available.

              Other Specifications
              NFC SDK

              Available only via Onfido mobile SDK.

              Auto-Capture SDK

              Available
              Auto-capture(Passport only).

              Test ID Documents For Testing

              Not available.

              Verification Details
              Device Details Against Verification

              Not available.

              Browser Details

              Not available.

              Detailed Verification Logs In The Backoffice

              It’s present in the system and reports as well.

              System Logs

              Available in the back office.

              Time Zone Setting
              Total Verification Time

              It takes almost 90-110 seconds.

              Compliance Perspective

              • GDPR
              • HIPAA
              • P2DS
              • CCPA
              • TCPA
              • FFIEC
              • ISMS
              • PIPA-BC
              • PIPEDA
              • NACHA
              • SOC 2 Type 1
              • SOC 2 Type 2
              • ISO/IEC 27001
              • ISO/IEC 27018
              • ISO/IEC 27017
              • PII
              • COPPA
              • PSD2
              • PCI DSS
              • ETSI EN 319 411-2
              • BNM EKYC
              • MTL
              • FCA
              • WAS 2.0
              • CIP
              • OFAC
              • MAS
              • FINMA
              • FATF
              • FinCEN
              • FINTRAC PCMLTFA
              • IBeta Certification - Face Liveness
              • Privacy Shield Framework
              • AML Anti-Money Laundering Compliance
              • NIST
              • PAD
              • Security Implementation
              • 2 Factor Authentication
              • VPN, IPSEC
              • AES-256 Encryption
              • AES-256 Encryption
              • TLS/SSL
              • SSO Signup
              • Schedule Audits
              • Auto Logout In Case Of Inactivity
              • Role/Permission Based Users
              • Crypto Compliance
              • FinCEN And FATF-Basedd Crypto Compliance
              • Verification Attributes
              • Custom Verification Flow
              • Behavior Data Monitoring
              • Browser And Geo-Location Tracking
              • Custom Instructions Addition
              • Provided List Of Documents
              • Age Restriction Setting
              • Custom Fuzzy Match Value
              • Ignore Middle Name Mismatch
              • Customize Documents Expiry Months
              • Custom Filed Extraction
              • Country-Based Settings For Front And Back Side Of Document
              • Custom Re-Try Option
              • Detailed Decline Reasons
              • Enhanced Document Settings
              • Verification Data Deletion Option
              • Export CSV/Excel Option
              • Export PDF Option
              • Decline Reason Stats On Dashboard

              data retention policy

              Rating:4.3

              Comments:1 year data retention policy

              Data Retention Tenure:

              1 Year

              Source Link:
              Click Here
              Screenshot

              Customers

              Updates

              Onfido appoints new Chief Technology Officer as momentum builds towards a digital identity future

              State Bank of India (UK) Limited accelerates onboarding time with Onfido’s automated AI-powered identity verification

              Taylor Rose MW unlocks faster digital onboarding for home buyers

              0xKYC partners with Onfido to provide fraud protection protocols on blockchain and in the Metaverse

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